SHIPPING POLICY

At FitLine, we work diligently to ensure your orders reach you quickly and securely.

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Order Preparation Time:

• Orders are carefully prepared and packaged within 1–3 business days.

• Each product is packed with protective materials to prevent any damage during transit.

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Shipping and Delivery Time:

• Prepared orders are shipped with free delivery across Canada.

• Delivery typically takes 7–12 business days, depending on your location.

• Delivery times may vary due to high demand, public holidays, or weather conditions.

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Tracking and Notifications:

• Once your order is shipped, you will receive an email and/or SMS with a live tracking number.

• This allows you to monitor your shipment in real time.

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Delivery:

• The shipping provider will deliver your order to the address provided.

• Please ensure your address information is accurate when placing your order.

• In case of delivery issues or failed delivery attempts, please contact the shipping provider directly.

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Damaged or Missing Items:

• If you notice any damage or missing items upon delivery, please report it to the delivery personnel and contact our support team as soon as possible.

• Our team will assist you promptly to resolve the issue.

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Customer Support:

• For any questions or support requests during any stage of the process, our customer service team is ready to assist you.

• We aim to provide support quickly and effectively.

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At FitLine, we strive to make your shopping experience safe, fast, and seamless, ensuring the entire process is transparent and trackable.